Journal of Applied Social Psychology

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Volume 43 Issue 8 (August 2013), Pages 1553-1759

Justice and politics: mechanisms for the underlying relationships of role demands to employees' satisfaction and turnover intentions (pages 1624-1635)


The present study examines the influence of ambiguity and conflict surrounding employees' job specifications on their dissatisfaction and withdrawal intentions in the workplace. A model is proposed, which introduces perceptions of organizational politics and procedural justice as key mediators in the relationship between role ambiguity and conflict, and the resulting supervisor satisfaction, pay satisfaction, and intention to quit. The model is tested using a sample of 782 full‐time employees of a national retail organization. Results supported the mediating role of procedural justice and perception of politics in the relationship between role ambiguity and conflict and the three outcome measures. Implications of the findings and future research directions are discussed.

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