International Journal of Selection and Assessment

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Volume 8 Issue 3 (September 2000), Pages 93-182

Emotional Intelligence in the Collection of Debt (pages 176-182)

Two studies are reported which compare more and less successful account officers (debt collectors) in terms of their emotional intelligence, measured using the BarOn Emotional Quotient Inventory. The findings support the view that higher levels of emotional intelligence lead to enhanced job performance. Implications for selection are considered in the conclusion.

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