Journal of Contingencies and Crisis Management

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Volume 17 Issue 3 (September 2009), Pages 143-202

Crises as Learning Triggers: Exploring a Conceptual Framework of Crisis‐Induced Learning (pages 179-188)

This article contributes to the debate on organizational learning from crisis by shedding light on the phenomenon of crises as learning triggers. To unveil theoretical patterns of how organizational crisis‐induced learning may appear and develop, I suggest a conceptual framework based on concept categories and answers to four fundamental questions: what lessons are learned (single‐ or double‐loop)?; what is the focus of the lessons (prevention or response)?; when are lessons learned (intra‐ or intercrisis)?; is learning blocked from implementation or carried out (distilled or implemented)? The framework's applicability is explored in a study of how a Swedish utility and the city of Stockholm responded to two large‐scale blackouts in Stockholm. The final sections suggest four propositions for further research.

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